Level: Professional — Author: Writix
Level: Professional • Duration: 2 hours
Author: Writix
In today's business landscape, customer service and globalization are paramount. The era when companies simply sold products without considering customer choice is long gone; today, the customer reigns supreme, demanding exceptional service. Sales representatives often face challenges when dealing with difficult customers, which can lead to significant losses for the company. This session will equip participants with the skills to effectively manage and resolve customer conflicts, resulting in a win-win situation for both parties. Research indicates that effectively resolved customer conflicts foster loyalty and build long-term relationships.
Duration: 2 hours
XP Points: 350
Participants: 0
- Customer service representatives seeking to improve conflict resolution skills. - Sales professionals who frequently interact with challenging customers. - Managers interested in enhancing their team's customer service approach. - Business owners aiming to boost customer loyalty and satisfaction. - Anyone looking to build stronger relationships with customers.